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  • Jeff Bowes

Cleanliness and Upkeep - Are you missing the mark?


As the hospitality industry continues to grow and evolve, the importance of cleanliness in hotels has become increasingly evident. In recent years, room cleanliness has emerged as the number one reason that people choose a particular hotel for their travels. This trend can be attributed to several factors, including the growing awareness of the potential health risks associated with staying in dirty hotel rooms and the increasing availability of information about the cleanliness of different hotels.


One of the main reasons that room cleanliness has become such a crucial factor in the hotel industry is the potential health risks associated with staying in a dirty room. Hotel rooms can harbor a variety of germs and bacteria, including those that can cause illness. Research has shown that hotel rooms can be home to a wide range of potentially harmful microorganisms, including E. coli, salmonella, and MRSA. These germs can be spread through contact with contaminated surfaces, such as bedding, towels, and bathroom fixtures.


As a result, staying in a dirty hotel room can potentially expose travelers to a variety of health risks. In addition to the risk of contracting a bacterial or viral infection, dirty hotel rooms can also contribute to the development of allergies and other respiratory issues. For people with compromised immune systems, such as the elderly or those with chronic illnesses, the risks associated with staying in a dirty hotel room can be even greater.

In response to these potential health risks, many travelers are now prioritizing room cleanliness when choosing a hotel for their travels. This is especially true for travelers who are staying in a hotel for an extended period, as they are more likely to be exposed to the germs and bacteria that can accumulate in a dirty room. As a result, hotels that can provide clean and well-maintained rooms are more likely to attract guests and generate positive reviews. Upkeeply can help.



Another reason that room cleanliness has become such an important factor in the hotel industry is the increasing availability of information about the cleanliness of different hotels. In the past, travelers had to rely on word-of-mouth recommendations and personal experiences to determine the cleanliness of a particular hotel. However, with the rise of online review platforms, travelers can now access detailed information about the cleanliness of different hotels from a wide range of sources.

These online review platforms allow travelers to read reviews from other guests who have stayed at a particular hotel, providing valuable insight into the cleanliness of the rooms and other areas of the property. Additionally, many hotels now provide information about their cleaning protocols and procedures on their websites, allowing travelers to make informed decisions about the cleanliness of a particular property.


The increasing availability of this information has made it easier for travelers to identify hotels that prioritize cleanliness and avoid those that have a reputation for being dirty or poorly maintained. As a result, hotels that can maintain high standards of cleanliness are more likely to attract positive reviews and repeat business, while those that fail to prioritize cleanliness may struggle to compete in the marketplace.


In addition to the health risks and the availability of information, many other factors have contributed to the growing importance of room cleanliness in the hotel industry. For example, the increasing use of social media has made it easier for travelers to share their experiences with friends and family, including both positive and negative feedback about the cleanliness of a particular hotel. As a result, hotels that provide clean and well-maintained rooms are more likely to generate positive word-of-mouth recommendations, which can be a powerful marketing tool.


Furthermore, the rise of online booking platforms has made it easier for travelers to compare prices and amenities across different hotels, allowing them to make informed decisions about where to stay.


According to the 2020 J.D. Power North America Hotel Guest Satisfaction Index Study, cleanliness and communication ranked among two of the most important factors when it comes to guest expectations.


Stop delaying and make a change. Contact us now and take your property to the next level, jeff@upkeeply.com.

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